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Frequently asked questions

: Yes. We also offer you a 10% discount if you choose an annual subscription plan. Please contact us if you are interested in an annual subscription.
: This depends on the error code. Errors that are related to captchas are usually not deducted from your credit volume. If this happens anyway, please contact us and we will refund the lost credits back to your API key and ensure this will not happen again.
: Our API handles millions of API requests on a daily basis. Our plans offer various levels of concurrency. If you need higher concurrency levels than offered in our standard plans simply contact us.
: We accept all common payment methods, including credit cards (MasterCard, Visa, Diner's Club, American Express). Enterprise and high-volume customers may request annual bank transfer payments to be enabled.

: The plans vary according to the number of the available search requests. Also, our larger plans come with unlimited support and come with a service level agreement (SLA). No matter how small or big your project is, there is the right plan for you.
: zenscrape is a web scraping API, that returns the HTML of any website. We also provide a residential proxies as a seperate service. Find out more about residential proxies, here.
: We are constantly tracking and monitoring the uptime of our service. We are doing every effort to ensure a maximum of availability and reliability, leading to an uptime of 99.9%, calculated in the past 12 months. You can see more detailed information about our API's status, here.
: Sure! We will send you an email notification when your monthly usage hits 90% and 100%, so you have enough time to react and adapt your plan.

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